What InvoTech Provides
|InvoTech's proprietary software systems are all developed by our highly-skilled system professionals. All facets of development — design, coding, testing and documentation is done internally. InvoTech, however, is much more than a software company.
In addition, we provide an array of equipment and services to assure our clients obtain the maximum benefits from our systems.
InvoTech augments its proprietary software with an array of specialized equipment tailored to the needs of our clients. We provide all equipment and supplies necessary to operate our systems effectively. We utilize a variety of technologies depending upon the system and the specific parameters of the operations – RFID chips, tags and patches; barcode labels and tags; specialized antennas and scanners; biometric identification; ID authentication and verification; electronic signature capture; and TCP/IP and wireless connectivity.
All equipment has been fully tested and integrated with our software. We provide the highest quality components that represent the best value for our clients.
Installation and Training
InvoTech is recognized as providing the best, most comprehensive installation and training services in the marketplace. We have received numerous testimonials praising our System Specialists who excel at critical on-site implementation. InvoTech specialists not only install the equipment and software and train users, they also consult with managers on appropriate procedures to take full advantage of our systems.
The length of our on-site services varies with the requirements of the situation. In addition, periodic re-training can be provided as staff and/or operations change.
InvoTech maintains a highly trained professional staff that provides 24/7/365 software maintenance and technical support. Our goal is to resolve at least 90% of all calls and requests during the initial response and our technical staff consistently maintains a 94%-plus first-call resolution rate. When additional steps are required, our technicians can access our clients’ systems via the internet to correct any user errors and make other modifications as required.
Software & System Enhancements
As part of our effort to supply our clients with the tools needed to control operations and lower costs, InvoTech provides periodic software and system enhancements. We include technology improvements and new software features, often at the suggestion of our clients. All software enhancements are included at no additional cost to our clients as part of our normal software maintenance.
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